At Fadeba, we understand that returns may be necessary from time to time. That’s why we’re committed to providing a smooth, transparent, and hassle-free return experience for our customers. Please read our Returns Policy carefully to learn about eligibility, return steps, and what to expect during the process.

How to Initiate a Return

To begin a return, please contact our support team via the Contact Us page or by email at support@fadeba.com within 90 days of receiving your product.

To speed up the process, include the following details in your return request:

  • Full name used on the order
  • Order number
  • Description of the issue
  • Photos showing the product problem
  • Your preference: Refund or Replacement

Note: Fadeba is not responsible for customer-related errors, including but not limited to:

  • Typos or spelling mistakes in custom text
  • Low-resolution or poorly formatted uploaded images
  • Errors during size or style selection

Please be sure to carefully review all order details before completing your purchase.

Return Eligibility

We accept returns on non-sale items within 90 days of product delivery, provided they meet the following conditions:

Items must be:

  • Unwashed
  • Unworn
  • In original condition
  • With tags attached
  • Accompanied by a proof of purchase or order confirmation

Non-Returnable Items:

  • Sale or clearance products
  • Customized or personalized items
  • Items damaged due to improper use or mishandling
  • Items missing original packaging or tags

Free Returns for Defective Products

If your item arrived damaged, defective, or significantly different from the product description, we offer free returns with no shipping cost to you.

  • Return Cost: $0.00
  • Who Covers Shipping? Fadeba pays for return shipping on defective items.

Return Procedure

Here’s how to return your item:

  1. Contact Us: Email support@fadeba.com with all required details to receive return approval and instructions.
  2. Package the Item: Include a copy of your order confirmation inside the return package.
  3. Ship the Return: Use your local post office or a trackable courier service. We recommend obtaining a tracking number.
  4. Confirmation: Once your package is received, we will inspect the item and notify you of your refund or replacement status via email.

Refunds & Replacements

Once your return is approved:

  • Refunds will be processed to your original payment method within 5 business days after inspection.
  • If you requested a replacement, it will be shipped once the returned item has been received and approved.

Return Window & Processing Time

  • Returns accepted: Up to 90 days from the delivery date
  • Refund processing: Within 7 days after receiving your return
  • Refund arrival: May take 10–15 business days, depending on your payment provider

Need Help?

Customer satisfaction is at the heart of what we do. If you have any questions about your return or need assistance, don’t hesitate to reach out:

Email: support@fadeba.com
Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday

Thank you for shopping at Fadeba — your happiness is our priority.