Golden Retrievers Wish Merry Christmas Hoodie

Welcome to Fadeba.com! We are committed to delivering your orders promptly and securely. Please take a moment to review our Shipping Policy to understand how we handle order processing, delivery timelines, shipping fees, and tracking procedures.

Shipping Carriers

We partner with trusted and reliable shipping carriers, including USPS, DHL, EMS, and other local postal services to ensure the safe and efficient delivery of your purchases.

Order Processing Time

Orders are processed and prepared for shipment within 1–2 business days after payment has been successfully confirmed.

• Business Days: Monday – Friday
• Order Cutoff Time: Orders placed after 5:00 PM (EST) will be processed the next business day.
• Excludes Holidays: We do not process or ship orders on the following U.S. holidays:
  • New Year’s Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Delivery Time & Shipping Fees

We offer one standard delivery method for all domestic orders:

Delivery Time Formula:

• Total Time = Handling Time + Transit Time
• Your package will typically arrive within 4–7 business days from the order date.

Tracking Information

Once your order is shipped, you will receive a tracking link via email.

• Please check your spam/junk folder if you do not receive tracking details.
• Tracking updates may take 1–3 business days to appear after your order is dispatched.

If your order exceeds the expected delivery time, please contact us directly for assistance.

Shipping Restrictions

We currently do not ship to the following destinations:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO military addresses
• International locations outside the continental U.S.

Incorrect Shipping Addresses

Please ensure your shipping address is accurate and complete during checkout.

• We are not responsible for orders lost, delayed, or returned due to incorrect addresses.
• If a package is returned due to an incorrect or undeliverable address, reshipping fees will apply.
• Packages returned to us may be discarded by the carrier if not claimed in time.

Customer Support

Our support team is here to help you every step of the way. If you have any questions or concerns regarding your order or shipping details, please contact us:

Email: support@fadeba.com
Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday

Your satisfaction is our priority. Thank you for choosing Fadeba for your shopping experience.

At Fadeba, we understand that returns may be necessary from time to time. That’s why we’re committed to providing a smooth, transparent, and hassle-free return experience for our customers. Please read our Returns Policy carefully to learn about eligibility, return steps, and what to expect during the process.

How to Initiate a Return

To begin a return, please contact our support team via the Contact Us page or by email at support@fadeba.com within 90 days of receiving your product.

To speed up the process, include the following details in your return request:

• Full name used on the order
• Order number
• Description of the issue
• Photos showing the product problem
• Your preference: Refund or Replacement

Note: Fadeba is not responsible for customer-related errors, including but not limited to:

• Typos or spelling mistakes in custom text
• Low-resolution or poorly formatted uploaded images
• Errors during size or style selection

Please be sure to carefully review all order details before completing your purchase.

Return Eligibility

We accept returns on non-sale items within 90 days of product delivery, provided they meet the following conditions:

Items must be:

• Unwashed
• Unworn
• In original condition
• With tags attached
• Accompanied by a proof of purchase or order confirmation

Non-Returnable Items:

• Sale or clearance products
• Customized or personalized items
• Items damaged due to improper use or mishandling
• Items missing original packaging or tags

Free Returns for Defective Products

If your item arrived damaged, defective, or significantly different from the product description, we offer free returns with no shipping cost to you.

• Return Cost: $0.00
• Who Covers Shipping? Fadeba pays for return shipping on defective items.

Return Procedure

Here’s how to return your item:

1. Contact Us: Email support@fadeba.com with all required details to receive return approval and instructions.
2. Package the Item: Include a copy of your order confirmation inside the return package.
3. Ship the Return: Use your local post office or a trackable courier service. We recommend obtaining a tracking number.
4. Confirmation: Once your package is received, we will inspect the item and notify you of your refund or replacement status via email.

Refunds & Replacements

Once your return is approved:

• Refunds will be processed to your original payment method within 5 business days after inspection.
• If you requested a replacement, it will be shipped once the returned item has been received and approved.

Return Window & Processing Time

• Returns accepted: Up to 90 days from the delivery date
• Refund processing: Within 7 days after receiving your return
• Refund arrival: May take 10–15 business days, depending on your payment provider

Need Help?

Customer satisfaction is at the heart of what we do. If you have any questions about your return or need assistance, don’t hesitate to reach out:

Email: support@fadeba.com
Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday

Thank you for shopping at Fadeba — your happiness is our priority.

At Fadeba, your satisfaction is our top priority. We are committed to ensuring that your experience with our products and services is exceptional. Please review our Refund Policy carefully for information about order cancellations, returns, and refund eligibility.

Order Exchanges

To avoid issues, we kindly ask all customers to carefully review item details (size, color, design, and quantity) before completing a purchase.

• Exchanges: At this time, we do not process exchanges for incorrect size or design selections.
• However, you may cancel your order within 24 hours and place a new one with the correct information.

If you need help during this period, contact our customer support team and we’ll gladly assist you.

Order Cancellations

You may cancel your order within 24 hours of placing it.

• A 10% cancellation fee based on the total order amount will apply.
• If the order has already entered the processing or fulfillment stage, cancellation may no longer be possible.

To cancel your order, email us at: support@fadeba.com with your order number and details.

Returns and Refunds

You may request a return or refund within 90 days of delivery. After this window, all sales are considered final and non-refundable.

Eligible Reasons for Returns/Refunds:

• Items arrived damaged, broken, or defective
• Incorrect item(s) sent (wrong size, color, or design)
• Significant difference from product description or images
• Item materially differs in quality, material, or features

Ineligible Items:

• Worn, washed, or altered products
• Items with damage not caused by Fadeba
• Missing original packaging or tags
• Minor imperfections (e.g., loose threads) that do not affect usability

Returned items must be in original, unused condition, including all packaging and tags, to qualify for a refund.

How to Submit a Refund Request

To request a refund, email us at support@fadeba.com with the following documentation:

• Order receipt or shipping confirmation
• Proof of purchase (order number)
• Photo evidence of product damage or incorrect item
• Any related communication (e.g., email screenshots)

We will review your request within 2–3 business days and notify you of approval status.

Return Instructions

If approved, we will send you an email with the return address and instructions. Please do not send any items back before receiving confirmation.

• Return shipping costs are the responsibility of the customer.
• Use a trackable shipping method and send us the tracking number once available.

Refund Processing

Once we receive and inspect your returned item:

• Refunds are processed within 7 days
• You will be notified by email once the refund is issued
• Refunds will be credited to your original payment method

If you haven’t received your refund within 10–15 days, please check with your bank or card issuer for delays.

Additional Notes

• Our return and refund policy is valid 90 days from the delivery date
• We are not responsible for lost or damaged returns in transit
• Please contact us before starting a return to ensure the process goes smoothly

Need Help?

We’re here to help with any concerns regarding your order, refund, or return.

Email: support@fadeba.com
Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday

Thank you for shopping with Fadeba — your satisfaction is always our mission.