At Fadeba, your satisfaction is our top priority. We are committed to ensuring that your experience with our products and services is exceptional. Please review our Refund Policy carefully for information about order cancellations, returns, and refund eligibility.

Order Exchanges

To avoid issues, we kindly ask all customers to carefully review item details (size, color, design, and quantity) before completing a purchase.

  • Exchanges: At this time, we do not process exchanges for incorrect size or design selections.
  • However, you may cancel your order within 24 hours and place a new one with the correct information.

If you need help during this period, contact our customer support team and we’ll gladly assist you.

Order Cancellations

You may cancel your order within 24 hours of placing it.

  • A 10% cancellation fee based on the total order amount will apply.
  • If the order has already entered the processing or fulfillment stage, cancellation may no longer be possible.

To cancel your order, email us at: support@fadeba.com with your order number and details.

Returns and Refunds

You may request a return or refund within 90 days of delivery. After this window, all sales are considered final and non-refundable.

Eligible Reasons for Returns/Refunds:

  • Items arrived damaged, broken, or defective
  • Incorrect item(s) sent (wrong size, color, or design)
  • Significant difference from product description or images
  • Item materially differs in quality, material, or features

Ineligible Items:

  • Worn, washed, or altered products
  • Items with damage not caused by Fadeba
  • Missing original packaging or tags
  • Minor imperfections (e.g., loose threads) that do not affect usability

Returned items must be in original, unused condition, including all packaging and tags, to qualify for a refund.

How to Submit a Refund Request

To request a refund, email us at support@fadeba.com with the following documentation:

  • Order receipt or shipping confirmation
  • Proof of purchase (order number)
  • Photo evidence of product damage or incorrect item
  • Any related communication (e.g., email screenshots)

We will review your request within 2–3 business days and notify you of approval status.

Return Instructions

If approved, we will send you an email with the return address and instructions. Please do not send any items back before receiving confirmation.

  • Return shipping costs are the responsibility of the customer.
  • Use a trackable shipping method and send us the tracking number once available.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds are processed within 7 days
  • You will be notified by email once the refund is issued
  • Refunds will be credited to your original payment method

If you haven’t received your refund within 10–15 days, please check with your bank or card issuer for delays.

Additional Notes

  • Our return and refund policy is valid 90 days from the delivery date
  • We are not responsible for lost or damaged returns in transit
  • Please contact us before starting a return to ensure the process goes smoothly

Need Help?

We’re here to help with any concerns regarding your order, refund, or return.

Email: support@fadeba.com
Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday

Thank you for shopping with Fadeba — your satisfaction is always our mission.